Warranty Registration

Thank you! For choosing to purchase a Fret-King™ guitar.

Fret-King is the distillation of a lifetime’'s experience of one of the greatest guitar designers and builders of modern times, the incomparable and irrepressible Trev Wilkinson.

Fret-King incorporates the knowledge and experience gained by Trev during more than three decades of designing and manufacturing guitar parts, developing pickups and electronics and building guitars.

A lifetime of playing, interacting with thousands of guitarists, repairing modifying and refinishing their guitars, listening to what guitarists really want have resulted in Fret-King providing the solutions when players look for their 'next guitar'.

PLEASE NOTE:If your Fret-King guitar is fitted with an ATD self tuning bridge, please follow the separate instructions on the ATD Warranty Card.

To fully support your warranty on ATD loaded Fret-King guitars, it is essential that the Serial number of the Fret-King guitar and the serial number of the ATD self tuning bridge are included in both the ATD and Fret-King warranty registrations.

 

Warranty, service and repair.

The manufacturer of this product warrants to the original first retail purchaser that this product shall be free from defects in material and workmanship at the time of delivery.

This limited warranty shall be valid for the lifetime of the product, whilst remaining in the ownership of the original first retail purchaser and shall not apply to the following components and properties of the product where present; Strings, Electronic Components, Amplifying Devices, Normal fret wear, Other normal wear, and any parts not made by the manufacturer. Any such parts and components shall be subject to their individual warranties where applicable.

Fret-King dealers have access to personnel capable of carrying out both warranty and non warranty work on your Fret-King guitar.

Fret-King national distributors have service departments with personnel capable of carrying out both warranty and non warranty work on your Fret-King guitar, to assist the Fret-King national dealer network.

Ultimately Fret-King in the United Kingdom will provide warranty support to national distributors, the reselling dealers, and to you.

In the event of non warranty issues, or if for any reason your Fret-King should require repair, the Fret–King Factory Service Department in the United Kingdom is staffed by craftspeople, familiar with every method of construction used in our instruments, and is able to support independent qualified guitar technicians, national distributors, and reselling dealers to provide a solution for you.

At Fret-King, customer service, and your satisfaction is our prime goal.

The obligation of the manufacturer herein under is ultimately limited to the repair of such product manufactured by it and claimed to be defective (through the use of standard materials and processes in effect at the time of repair).

At purchase the original first retail purchaser is required to fully complete and return the attached warranty card with the required information thereon (either in writing or via electronic means) as described on the warranty registration card.

PLEASE NOTE;If your Fret-King guitar is fitted with an ATD self tuning bridge, please follow the separate instructions on the warranty card for that product for completing and registering the warranty with ATD.

To fully support your warranty on ATD loaded Fret-King guitars, it is essential that the Serial number of the Fret-King guitar and the serial number of the ATD self tuning bridge are included in both the ATD and Fret-King warranty registrations.

In the event of a warranty issue, the Fret-King guitar concerned should be returned initially by the original first retail purchaser to the reselling dealer from whom the instrument was purchased, who will make an assessment of the problem, and who will either provide a solution at a local level, or with the cooperation of the national distributor.

Otherwise, in co-operation with the authorized reselling dealer, and national distributor either in writing or by telephone explain to the manufacturer's Customer Service Department the nature of such defect and obtains return authorization from the manufacturer prior to returning the product or component to the manufacturer for rectification through the use of standard materials and processes in effect at the time of repair.

If it is agreed that warranty work is to be carried out by the manufacturer, then at the original first retail purchaser’s expense, the product or component which is claimed to be defective, is returned via the reselling dealer from whom the instrument was purchased, and the national distributor, to the manufacture, with all shipping expenses prepaid both to and from the manufacturer, and all risk for the shipping borne by the original first retail purchaser.

The manufacturer shall be satisfied that the claimed defect is not the result of any external factors, “normal wear and tear”, inappropriate storage, misuse negligence, abuse, including exposure to extreme heat, cold, or high or low humidity or accident, or due to the failure of any part or component not provided by the manufacturer, or any unauthorized work, alteration or modification carried out to the item by any person.

The model number and serial number on both the registration record and the product shall match and neither will show any signs of having been altered, and the returned product will be accompanied by the original of the bill of sale from the supplying reseller to the original first retail purchaser.

In the case of Fret-King guitars loaded with ATD self tuning bridges, the serial numbers for both the Fret-King guitar, and separate serial number for the ATD bridge will match those on the registration record and neither will show any signs of having been altered, and the returned product will be accompanied by the original of the bill of sale from the supplying reseller to the original first retail purchaser.

The manufacturer shall perform its warranty obligation as set forth herein above free of charge for labor and materials for twelve (12) months from the date of the bill of sale from the supplying reseller to the original first retail purchaser.

Thereafter, and out of warranty, the manufacturer will offer a chargeable service, regulate or repair the instrument with all materials, parts, components, labor charges and shipping costs incurred at the manufacturers prevailing rates.

This warranty shall specifically EXCLUDE any products or components affected by any external factors, or “normal wear and tear”, or inappropriate storage, misuse negligence, abuse, including exposure to extreme heat, cold, or high or low humidity or accident, or due to the failure of any part or component not provided by the manufacturer, or any unauthorized work, alteration or modification carried out to the item by any person.

The manufacturer shall not be liable for any property damage or for any consequential damages (including loss of use or profits), nor shall the manufacturer's liability on any claim for damages arising out of or connected with the manufacture, sale, delivery or use of any goods delivered under this warranty exceed the original purchase price, (as detailed on the bill of sale provided with the warranty claim), paid by the original first retail purchaser to the supplying reseller.

In the event of unexpected loss by fire, theft, or damage of the Buyer's product while in the manufacturer's possession such loss shall not be a liability of the manufacturer in excess of the replacement with a new product of the same or most similar available style. Excess value (collector's or other value perceived by the original first retail purchaser) insurance must be carried by the original first retail purchaser at his or her expense. The same is true with shipping insurance since many carriers place limits on their liability. The manufacturer assumes no liability in the event of loss or damage to the owner's product while it is in transit to or from the manufacturer's place of business and the sender shall be responsible for all risk of loss. Any action for breach of this warranty or any other action under this Agreement must be commenced within one (1) year after such cause of action arises;

This product is distributed through a network of distributors appointed by the manufacturer, and dealers who are authorised by the appointed distributor.
The authorized dealer/distributor will act as the agent of the manufacturer and will be responsible for handling all warranty claims under this warranty in accordance with the manufacturer's direction.

Purchase of this product from other than an “authorised dealer” may lead to difficulty or delay in obtaining warranty service.

THIS WARRANTY IS EXCLUSIVE AND IS MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE, ALL SUCH WARRANTIES BEING SPECIFICALLY DISCLAIMED AND EXCLUDED. IN NO EVENT WILL THE MANUFACTURER, DISTRIBUTOR, RE-SELLING DEALER OR THEIR APPOINTED AGENTS BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR ANY NATURE WHATSOEVER, REGARDLESS OF HOW ARISING.

STATUTORY CONSUMER RIGHTS, LEGISLATION AND REGULATIONS IN ANY INDIVIDUAL NATIONAL MARKET ARE NOT AFFECTED BY ANY OF THE TERMS OF THIS WARRANTY.